First Choice Health Centers is looking for a Billing Specialist to perform billing, coding and collection activities for assigned providers, patients and insurance accounts. This individual will be responsible for coordinating all aspects of the billing process for multiple lines of service - medical, dental behavioral health, optometry, podiatry and OB/GYN. This position is located in East Hartford, CT.

Why First Choice?

We are committed to you! We offer great training, great benefits, career growth and employee well-being!

Medical, Dental and Vision Insurance for employees working 30 hours or more
20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
Company paid Life insurance
Voluntary Term, Whole Life, Accident and Critical Care Insurance
Complimentary premium Calm Health membership (#1 mental health app)
Recognition programs
Paid Basic Life Support certification with renewal every 2 years.
Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm but you will get out on Friday at 3 pm.
The hourly range for this position is $18.00 - $25.00/hour. Pay is based on several factors including but not limited to work experience certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

Knowledge of accounting; math skills
Knowledge of medical and billing terminology
Knowledge of EHR and Electronic Billing
Knowledge of 270/271 and 835/837

Experience and Training:

College level education in Accounting, Finance, Medical Billing. Equivalent work experience can be substituted in lieu of degree
2 + years of billing/collections experience in a healthcare of insurance environment.
Experience with Medicaid billing is required
knowledge of ICD and CPT coding
Experience with Federally Qualified Health Center (FQHC) payment systems
Strong working knowledge of HRSA guidelines

Experience with ICD-9/10 and CPT coding is Preferred

Knowledge of healthcare carriers and payer requirements
Familiarity with billing software like eClinicalWorks

Standard Job Duties:

Preparing and submitting billing data and medical claims to insurance companies
Ensuring accurate patient information and up-to-date medical records
Maintaining billing software, updating rate changes, and generating financial reports
Resolving billing discrepancies and appealing denied claims
Ability to assess financial summaries and spot discrepancies for accurate billing
Prioritizing tasks to stay organized and meet deadlines
Checking each insurance payment for accuracy and compliance with contract discount
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary or tertiary insurances
Answering patients' billing and insurance inquiries, as well as handling complaints
Reviewing accounts for possible assignment and making recommendations to the Billing Supervisor, also preparing information for the collection agency
Maintaining strictest confidentiality; adhering to all HIPAA guidelines and regulations
Processing claims and following up with insurance companies
Reviewing patient bills for accuracy and completeness and obtaining any missing information
Following up on unpaid claims within the standard billing cycle timeframe
Review, research and respond to correspondence from insurance companies, attorneys and patients
Contact patients as needed to collect appropriate information or to collect patient balances.
Identify, verify and document account adjustments according to established policy and procedures.
Ensure service level and productivity requirements are met as it relates to reimbursement of accounts, resolution of tasks and response to inquiries etc.
Maintain positive working relationships with internal and external customers by providing superior customer service.
Utilize Medical and Billing Terminology.
Adhere to Clean Claims Act and HIPAA policy and procedures.

COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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